Frustrated When You Cant Contact Somebody in Charge?

51% of Consumers Trust Companies Who Make It Easy for Visitors to Contact the People behind the Company

Source
KPMG

Year
2019

Topic
eCommerce Strategy

Statistic Info

How many times have you wanted to get in touch with a business and not been able to find any contact information?

More than once, right?

It’s not a good user experience.

You need to make it easy for people to get in touch with you. Imagine if a potential customer can’t get in touch with you and they then decide to shop elsewhere.

To prevent this, you can add a contact campaign to your site inviting visitors to get in touch with you.

Takeaway: Invite visitors to get in touch so you can answer any questions or concerns they might have. Make your contact forms personal by adding photos of your staff, and customize campaigns to different pages on your site.

More 2019 Stats

On Average, 52 Percent of Online Stores have Omnichannel Capabilities

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

23% Shoppers Added More Items to their Order at Checkout to Qualify for Free Shipping

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

There Are More Than 254 Million Active PayPal Accounts in The World

Men Spend 68% More Online Than Women

Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average

Landing Pages with Multiple Offers get 266% Fewer Leads than Single Offer Pages

30% of Consumers Say The Would Rather Buy from a Website They’ve Bought from Previously