51% of Consumers Trust Companies Who Make It Easy for Visitors to Contact the People behind the Company

Statistic Info

How many times have you wanted to get in touch with a business and not been able to find any contact information?

More than once, right?

It’s not a good user experience.

You need to make it easy for people to get in touch with you. Imagine if a potential customer can’t get in touch with you and they then decide to shop elsewhere.

To prevent this, you can add a contact campaign to your site inviting visitors to get in touch with you.

Takeaway: Invite visitors to get in touch so you can answer any questions or concerns they might have. Make your contact forms personal by adding photos of your staff, and customize campaigns to different pages on your site.

More 2019 Stats

Generation X Shop More Online Than Baby Boomers and Millennials

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

Abandoned Cart Emails Have an Average Open Rate of 45%

A Typical Website Conversion Rate is about 2.35% on Average

23% Shoppers Added More Items to their Order at Checkout to Qualify for Free Shipping

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

59% of Customers Completed a Purchase on a Different Device to the One where it was Started

More eCommerce Strategy Stats

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

It’s Estimated that there will be 1.92 Billion Global Digital Buyers in 2019

According to Nielson, 50% of Redeemed Mobile Coupons are Captured Directly from a Retailer’s Site by the Consumer

Gmail is the Most Popular Email Platform, Commanding 46.77% of the Marketshare

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products

38% of People will Leave a Website if they find the Layout Unattractive

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

59% of 16-36 year-olds Head to Amazon Before Any Other E-Commerce Website