Who Do You Tell if You Are Dissatisfied with a Company?
55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company
Statistic Info
Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.
More 2018 Stats
7 Top Converting Companies Spend More than 5% of their Budgets on Optimization
Mobile Shopping Hit $2 Billion on Cyber Monday
58% of the Top 1000 US Online Retailers Send Welcome Emails
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Converting Leads to Customers was the Top Marketing Priority for 70% of Organizations in 2017
As of Q2 2018, 2.86 Percent of E-Commerce Website Visits Converted into Purchases
A ReadyCloud Report Finds that 44% of Retail Internet Minutes were Spent Using a Smartphone Device
73% of Companies are Investing in Design to Differentiate Their Brands
More eCommerce Strategy Stats
Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails
E-commerce sales account for just 8% of total retail sales in the US and 14% in the UK
Image and Voice Activated Search May Make up 50% of all Searches by 2020
An Inconvenient Returns Policy Deters 80% of Shoppers
74% of Online Shoppers Rate Product Selection as Important During the Online Search Process
80% of Americans Have Made an Online Purchase in the Past Month
65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store
Nearly Half of U.S. B2B Businesses Offer their Full Product Line Online
40% of Millennials Have Used Voice Search Before Making a Purchase Online, According to Studies
