Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Topic
eCommerce Strategy

Statistic Info

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

A ReadyCloud Report Finds that 45% of Retail Internet Minutes were Spent Using a Desktop

Lack of Resources (Staff, Funding, Time) is the Biggest Obstacle for 61% of Marketers Working on B2B Lead Generation

79% of Marketers Already Using Interactive Content Plan to Increase Their Use in the Next 12 Months

E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide

Micro-Influencers are Capable of Generating 22.2X Higher Conversion Rates than Other Types of Influencers

There are Expected to be 600,000 Commercial Drones in use by 2018, and Almost Half of Americans would be Willing to Receive Deliveries by Drone

When Landing Pages Don’t Ask for Age, the Conversion Rate is Higher

23% of Users Will Abandon Their Shopping Cart if they Have to Create a New User Account

48% B2B Buyers Said Webinars Were Valuable to Them in the Mid-Stage of their Buying Journey

Organizations in Which Creativity is Highly Valued are 46% More Likely to Have Exceeded their 2017 Business Goals