Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Statistic Info

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

Online Stores That Have a Social Presence Have 32% More Sales on Average Than Online Stores that Don’t

A ReadyCloud Report Finds that 45% of Retail Internet Minutes were Spent Using a Desktop

When Landing Pages Don’t Ask for Age, the Conversion Rate is Higher

In Q3 2018, Smartphones Accounted for 61 Percent of Retail Site Visits Worldwide

Increasing Your Website Loading Speed Can Prevent The Loss of 7% of Possible Conversions

47% of Website Visitors Check Out a Company’s Products/Services Page Before Looking at any Other Sections of the Site

42% of Lead Gen Professionals Consider Lack of Quality Data a Major Challenge Around Quality Lead Generation

Amazon Reports that Echo Sales Increased by 700% in 2017 over 2016, and Competing Devices Proliferated

79% of Customers Order Online Via a Mobile Device

The Average Landing Page Form with 2 Form Fields has Higher Conversions then 1 Form Field

More eCommerce Strategy Stats

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

72% of Shoppers Return 10% or Less of Purchases

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

Almost 60% of People Who Own a Virtual Assistant Have Used it to Make a Purchase through Voice Command

23% Shoppers Added More Items to their Order at Checkout to Qualify for Free Shipping

There are Expected to be 600,000 Commercial Drones in use by 2018, and Almost Half of Americans would be Willing to Receive Deliveries by Drone

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

Younger People Spend More Time Shopping Online than Older People

A ReadyCloud Report Finds that 44% of Retail Internet Minutes were Spent Using a Smartphone Device