Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

72% of Shoppers Return 10% or Less of Purchases

When Landing Pages Don’t Ask for Age, the Conversion Rate is Higher

74% of Online Shoppers Rate Product Selection as Important During the Online Search Process

Add a Beard to Your Models to Increase in Cart Adds by 49%

Micro-Influencers are Capable of Generating 22.2X Higher Conversion Rates than Other Types of Influencers

96% of Marketers Say ‘Segmentation’ is the Most Powerful Method of Improving Conversion Rate

Call-To-Actions That Are Surrounded By More Negative Space and Less Clutter Increases a Company’s Conversion Rate by 232%

Email Marketing Contributes to 20% of Traffic Driving Ecommerce Sales

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

50% of Total eCommerce Revenue Comes from Mobile

More Stats

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