Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Statistic Info

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

Call-To-Actions That Are Surrounded By More Negative Space and Less Clutter Increases a Company’s Conversion Rate by 232%

7 Top Converting Companies Spend More than 5% of their Budgets on Optimization

Mobile Shopping Hit $2 Billion on Cyber Monday

58% of the Top 1000 US Online Retailers Send Welcome Emails

Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years

Converting Leads to Customers was the Top Marketing Priority for 70% of Organizations in 2017

As of Q2 2018, 2.86 Percent of E-Commerce Website Visits Converted into Purchases

A ReadyCloud Report Finds that 44% of Retail Internet Minutes were Spent Using a Smartphone Device

73% of Companies are Investing in Design to Differentiate Their Brands

Organizations in Which Creativity is Highly Valued are 46% More Likely to Have Exceeded their 2017 Business Goals

More eCommerce Strategy Stats

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

E-commerce sales account for just 8% of total retail sales in the US and 14% in the UK

Image and Voice Activated Search May Make up 50% of all Searches by 2020

An Inconvenient Returns Policy Deters 80% of Shoppers

74% of Online Shoppers Rate Product Selection as Important During the Online Search Process

80% of Americans Have Made an Online Purchase in the Past Month

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

Nearly Half of U.S. B2B Businesses Offer their Full Product Line Online

It’s 7 Times More Expensive to Acquire a New Customer via Paid Advertisement than Retain an Existing One

40% of Millennials Have Used Voice Search Before Making a Purchase Online, According to Studies