How Much Do You Return?

72% of Shoppers Return 10% or Less of Purchases

Source
UPS

Year
2018

Statistic Info

Retailers not ready to step up their game will fall behind. Flawless fundamentals—flexible delivery choices, more control and more convenience—are expected every step of the way. Retailers can also expect shoppers to notice and appreciate progress within today’s new logistics reality, including improved product searches, expanded retail content, optimized product selection, upgraded return experiences and more self-service options. Retailers who embrace the control and flexibility that customers covet will find growing levels of satisfaction from core tech-savvy audiences.

More 2018 Stats

Nearly Half of U.S. B2B Businesses Offer their Full Product Line Online

The Top Demand Generation Priorities for 2018 are: 1) Focusing on Lead Quality over Quantity, 2) Improving Conversion Rates and Results, and 3) Generating Increased Lead Volume

Amazon Reports that Echo Sales Increased by 700% in 2017 over 2016, and Competing Devices Proliferated

As of Q2 2018, 2.86 Percent of E-Commerce Website Visits Converted into Purchases

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

77% of Adults Own a Smart Phone

Americans Spend 36% of their Shopping Budget Online

Engagement Lost During the Body of a Video (96% of the video) is the Same Lost During the Nose (the first 2% of the video)

More Than 60 Million Businesses Have a Facebook Page

Mobile 500 Retailers Made Big Gains in 2017, Reporting a 68.5% Increase in Visits and Topping More than 3 Billion Logged Shopping Sessions

More eCommerce Strategy Stats

Almost 60% of People Who Own a Virtual Assistant Have Used it to Make a Purchase through Voice Command

A ReadyCloud Report Finds that 45% of Retail Internet Minutes were Spent Using a Desktop

Younger People Spend More Time Shopping Online than Older People

An Inconvenient Returns Policy Deters 80% of Shoppers

A ReadyCloud Report Finds that 44% of Retail Internet Minutes were Spent Using a Smartphone Device

38% of People will Leave a Website if they find the Layout Unattractive

32% of Online Shoppers Own at Least One Connected Home Device

30% of Consumers Say The Would Rather Buy from a Website They’ve Bought from Previously

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”