79% of Customers Order Online Via a Mobile Device

Statistic Info

Most consumers are making purchases with their devices. 230 million Americans own a smartphone, and at least 40% of Black Friday deals purchased on a mobile device in 2018.

Not only are significantly more users accessing the web from a tablet or smartphone than a desktop, they are doing so with more eCommerce intent than ever before. During last year’s busy holiday shopping season, a third of all online purchases came from smartphone users. Not even Black Friday (6.2 billion in online revenue in 2018) was immune to mobile fever, as nearly 40% of sales on the traditionally brick and mortar shopping day came via a mobile device. On Cyber Monday (7.9 billion in online revenue in 2018) 54% of visitors came from mobile devices, while around 30% purchases on their mobile device.

The fact is, it’s now statistically much more likely that eCommerce customers will be interacting with your website from a smartphone or tablet than a desktop. Armed with this knowledge, it’s your responsibility to create a shopping experience that appeals to your customers. Mobile shoppers are finicky, and rightfully so. With the highly competitive nature of the eCommerce industry, your customers will not hesitate to buy from your competitors if even the slightest headache arises.

Statistics show that 40% of users will go to the competitor after a bad mobile experience, yet an alarming 84% have experienced difficulty completing a mobile transaction. That is an incredibly high number, and it shows just how great the opportunity is for companies to capitalize on consumer conversion just by creating mobile responsive and user-friendly websites. It’s one reason Amazon focused on making an easy shopping experience and was able to gain a massive audience and grow.

More 2018 Stats

39% of People Will Stop Engaging With a Website if Images Won’t Load or Take Too Long to Load

96% of Marketers Say ‘Segmentation’ is the Most Powerful Method of Improving Conversion Rate

40% of Millennials Have Used Voice Search Before Making a Purchase Online, According to Studies

On an Average, Businesses Generate $6.50 For Every $1 Invested in Influencer Marketing

Only 16% of Landing Pages don’t have Navigation Bars

The Top Demand Generation Priorities for 2018 are: 1) Focusing on Lead Quality over Quantity, 2) Improving Conversion Rates and Results, and 3) Generating Increased Lead Volume

48% of People Cited That a Websites Design is the No. 1 Factor in Determining the Credibility of a Business

Email Was Still the Go-to Demand Gen Channel for 67% of Marketers, but Search Grew by Almost 10% from Last Year (Moving from 41% to 50%), and Online Ads Climbed 5% (Moving from 16% to 21%)

Some Online Shoppers Make Purchases From Social Media

A ReadyCloud Report Finds that 45% of Retail Internet Minutes were Spent Using a Desktop

More eCommerce Market Stats

68% of Consumers Said They’d Rather Learn About a Company’s Products Via Short Videos and Demonstrations

Email Marketing Contributes to 20% of Traffic Driving Ecommerce Sales

Some Online Shoppers Make Purchases From Social Media

48% of all Ecommerce Transactions Are From Repeat Customers

Online Stores That Have a Social Presence Have 32% More Sales on Average Than Online Stores that Don’t

34% of online shoppers are Gen Xers and are between 35 and 54 years old

37% of Shoppers Use Social Media to Influence Their Purchases

Users Who Click On Product Recommendations Lead to a Conversion Rate that is 5.5 Times Higher Than Nonclicking Users

30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old

More Than 60 Million Businesses Have a Facebook Page