Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order



Statistic Info

There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

59% of Customers Completed a Purchase on a Different Device to the One where it was Started

22% of Online Retailers Still Don’t have a Mobile-Friendly Website

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

Online Stores are Offering an Average of 3 Payment Methods at Checkout Including Digital Wallets

There Are More Than 254 Million Active PayPal Accounts in The World

54% Buyers will Buy Retargeted Products if Offered at a Discount

PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions

28% Shoppers Abandon Carts because of Unexpected Shipping Costs

Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout

400 Pixels from the Left Edge is the Area of Desktop Site Viewing Which Gets the Most Viewing Time