Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order



Statistic Info

There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More eCommerce Strategy Stats

A ReadyCloud Report Finds that 11% of Retail Internet Minutes were Spent Using a Tablet

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

The Number One Reason People Shop Online is Because They Can Shop 24/7

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

Mobile Traffic Represents 53% of all Ecommerce Traffic

72% of Shoppers Return 10% or Less of Purchases

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

23% of Users Will Abandon Their Shopping Cart if they Have to Create a New User Account