Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order

Source
3dcart

Year
2019

There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

71% of salespeople are using social selling tools

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

Younger People Spend More Time Shopping Online than Older People

The Number One Reason People Shop Online is Because They Can Shop 24/7

33% of B2C Ecommerce Website are also Conducting B2B Transactions

The Average Conversion Rate of a Facebook Ad is 9.21%

Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

More Stats

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