What Would You Do if You Received Bad Customer Service?
80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience
Statistic Info
Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)
While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.
A negative experience will stay with prospects longer than a positive experience.
That’s why you need to ensure that every person who interacts with your brand has a good experience.
A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.
One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.
Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.
More 2019 Stats
Landing Pages with Multiple Offers get 266% Fewer Leads than Single Offer Pages
Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate
Generation X Shop More Online Than Baby Boomers and Millennials
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
Average Online Shopping Cart Abandonment Rate is 74%
38% of People will Leave a Website if they find the Layout Unattractive
Using Video on Landing Pages can Increase Conversion by 80%
54% Buyers will Buy Retargeted Products if Offered at a Discount
The Total Orders from Mobile Devices Ranges between 38% and 53%
More eCommerce Strategy Stats
38% of People will Leave a Website if they find the Layout Unattractive
85 Percent of Consumers Conduct Online Research Before Making a Purchase Online
An Inconvenient Returns Policy Deters 80% of Shoppers
60% of the Overall Website Traffic is Reported from Mobile Devices
28% Shoppers Abandon Carts because of Unexpected Shipping Costs
Generation X Shop More Online Than Baby Boomers and Millennials
Younger People Spend More Time Shopping Online than Older People
Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%
E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide