What Would You Do if You Received Bad Customer Service?
80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience
Statistic Info
Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)
While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.
A negative experience will stay with prospects longer than a positive experience.
That’s why you need to ensure that every person who interacts with your brand has a good experience.
A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.
One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.
Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.
More 2019 Stats
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
Using Video on Landing Pages can Increase Conversion by 80%
Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%
60% of the Overall Website Traffic is Reported from Mobile Devices
59% of 16-36 year-olds Head to Amazon Before Any Other E-Commerce Website
Mobile Traffic Represents 53% of all Ecommerce Traffic
On Average, 52 Percent of Online Stores have Omnichannel Capabilities
Exit-Intent Campaigns Convert Between 2-4% of Abandoning Visitors
Average Online Shopping Cart Abandonment Rate is 74%
Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%
More eCommerce Strategy Stats
69 Percent of Shopping Carts are Abandoned
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
50% of Total eCommerce Revenue Comes from Mobile
Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%
59% of 16-36 year-olds Head to Amazon Before Any Other E-Commerce Website
PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions
