What Would You Do if You Received Bad Customer Service?

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience



Statistic Info

Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)

While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.

A negative experience will stay with prospects longer than a positive experience.

That’s why you need to ensure that every person who interacts with your brand has a good experience.

A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.

One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.

Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.

More eCommerce Strategy Stats

69 Percent of Shopping Carts are Abandoned

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

50% of Total eCommerce Revenue Comes from Mobile

Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

59% of 16-36 year-olds Head to Amazon Before Any Other E-Commerce Website

PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions

There are Expected to be 600,000 Commercial Drones in use by 2018, and Almost Half of Americans would be Willing to Receive Deliveries by Drone

51% of Consumers Trust Companies Who Make It Easy for Visitors to Contact the People behind the Company