What Would You Do if You Received Bad Customer Service?

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

Source
HubSpot

Year
2019

Topic
eCommerce Strategy

Statistic Info

Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)

While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.

A negative experience will stay with prospects longer than a positive experience.

That’s why you need to ensure that every person who interacts with your brand has a good experience.

A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.

One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.

Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.

More eCommerce Strategy Stats

69 Percent of Shopping Carts are Abandoned

Mobile Traffic Represents 53% of all Ecommerce Traffic

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

Almost 60% of People Who Own a Virtual Assistant Have Used it to Make a Purchase through Voice Command

Nearly Half of U.S. B2B Businesses Offer their Full Product Line Online

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

Mobile Commerce Hit $700 Billion in Revenue in 2017, Which is More than 300% Growth Over the Past Four Years

Mobile Ecommerce is Expected to Account for 67.2 Percent of Digital Sales in 2019

It’s Estimated that there will be 1.92 Billion Global Digital Buyers in 2019

81% of Shoppers Research their Product Online before Purchasing