Do You Prefer to Live Chat?

Almost Half of Consumers List Live Chat as their Preferred Way to Connect, and about the Same Number Say they would Buy from a Chatbot

Source
Ubisend Blog

Year
2018

Topic
eCommerce Strategy

Statistic Info

Something exciting is happening. The chatbot industry is slowly but surely getting flooded with interesting data points, research and surveys.

More 2018 Stats

Users Who Click On Product Recommendations Lead to a Conversion Rate that is 5.5 Times Higher Than Nonclicking Users

80% of Americans Have Made an Online Purchase in the Past Month

79% of B2B Marketers Credit Email as the Most Effective Distribution Channel for Demand Gen Efforts

For Every $92 Spent Acquiring Customers, only $1 is Spent Converting Them

54% of Shoppers will Purchase Products Left in Shopping Carts if those Products are Subsequently Offered at a Lower Price

68% of Consumers Said They’d Rather Learn About a Company’s Products Via Short Videos and Demonstrations

72% of Shoppers Return 10% or Less of Purchases

Email Was Still the Go-to Demand Gen Channel for 67% of Marketers, but Search Grew by Almost 10% from Last Year (Moving from 41% to 50%), and Online Ads Climbed 5% (Moving from 16% to 21%)

Only About 22 Percent of Businesses are Satisfied With Their Conversion Rates

Only 16% of Landing Pages don’t have Navigation Bars