Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
42% of U.S. Consumers Have Searched and Purchased Products or Services Online
88% of Online Shoppers Will Use Webrooming to Find the Best Price
When Landing Pages Don’t Ask for Age, the Conversion Rate is Higher
37% of Shoppers Use Social Media to Influence Their Purchases
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
Personalized Call-To-Actions Convert 42% More Visitors into Leads than Generic CTAs
Image and Voice Activated Search May Make up 50% of all Searches by 2020
80% of Consumers Had a Better Perception of Retailers That Offered Mobile Coupons
More Customer Engagement Stats
Americans Spend 36% of their Shopping Budget Online
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
On Average 29% of B2B Customers are Fully Engaged
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
