Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
47% of People Expect a Web Page to Load in 2 Seconds or Less
On Average 29% of B2B Customers are Fully Engaged
A ReadyCloud Report Finds that 11% of Retail Internet Minutes were Spent Using a Tablet
73% of Companies are Investing in Design to Differentiate Their Brands
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
Some Online Shoppers Make Purchases From Social Media
79% of Customers Order Online Via a Mobile Device
42% of U.S. Consumers Have Searched and Purchased Products or Services Online
More Customer Engagement Stats
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
On Average 29% of B2B Customers are Fully Engaged
38% of People will Leave a Website if they find the Layout Unattractive
77% of Adults Own a Smart Phone
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day