How Do You Keep Your Customers?
It’s 7 Times More Expensive to Acquire a New Customer via Paid Advertisement than Retain an Existing One
Statistic Info
Ecommerce sites all over the world are quickly realizing that a great customer experience is where the money’s at. Poor customer service negatively impacts a customer’s experience, as witnessed by 89% of eCommerce consumers. They quickly stopped buying at stores that offer poor customer service. Given the fact that it costs 6 to 7 times more to attract a new customer than to retain an old one, improving customer experience is all the more important.
More 2019 Stats
Younger People Spend More Time Shopping Online than Older People
38% of People will Leave a Website if they find the Layout Unattractive
Average Online Shopping Cart Abandonment Rate is 74%
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
Using Video on Landing Pages can Increase Conversion by 80%
The Number One Reason People Shop Online is Because They Can Shop 24/7
44% of Companies use A/B or Split Testing Software
PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions
Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace
More eCommerce Strategy Stats
There Are More Than 254 Million Active PayPal Accounts in The World
Gmail is the Most Popular Email Platform, Commanding 46.77% of the Marketshare
Americans Spend 36% of their Shopping Budget Online
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
32% of Online Shoppers Own at Least One Connected Home Device
Exit-Intent Campaigns Convert Between 2-4% of Abandoning Visitors
81% of Consumers Trust the Advice of Family and Friends Over Businesses
Nearly Half of U.S. B2B Businesses Offer their Full Product Line Online