How Do You Keep Your Customers?
It’s 7 Times More Expensive to Acquire a New Customer via Paid Advertisement than Retain an Existing One
Statistic Info
Ecommerce sites all over the world are quickly realizing that a great customer experience is where the money’s at. Poor customer service negatively impacts a customer’s experience, as witnessed by 89% of eCommerce consumers. They quickly stopped buying at stores that offer poor customer service. Given the fact that it costs 6 to 7 times more to attract a new customer than to retain an old one, improving customer experience is all the more important.
More 2019 Stats
PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions
85 Percent of Consumers Conduct Online Research Before Making a Purchase Online
59% of 16-36 year-olds Head to Amazon Before Any Other E-Commerce Website
400 Pixels from the Left Edge is the Area of Desktop Site Viewing Which Gets the Most Viewing Time
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
People are Searching Google for the Phrase “Conversion Rate Optimization” More Than Ever Before
43% of E-Commerce Traffic comes from Organic Google Search
Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%
More eCommerce Strategy Stats
Abandoned Cart Emails Sent within 20 Minutes Have an Average Conversion rate of 5.2%
In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide
There Will Be More Than 3.7 Billion Email Users by the End of 2017
96% of Americans Have Made an Online Purchase in their Life
Mobile Shopping Hit $2 Billion on Cyber Monday
40% of Millennials Have Used Voice Search Before Making a Purchase Online, According to Studies
28% Shoppers Abandon Carts because of Unexpected Shipping Costs
Americans Spend 64% of their Shopping Budget In-Store
81% of Shoppers Research their Product Online before Purchasing