Are You Fully Engaged?

On Average 29% of B2B Customers are Fully Engaged

Source
Gallup

Year
2018

Statistic Info

In a typical merger and acquisition (M&A) setting, B2B senior leaders handle cost-cutting and account leaders are responsible for creating organic growth.

The best senior leaders seek organic growth by architecting the new organization from the ground up. They do this by conducting business appraisals, known as due diligence, from the perspective of the local account team.

Only 29% of B2B customers are fully engaged, and the M&A integration process often distracts B2B organizations from customers at a time when they should focus on customers the most.

More 2018 Stats

48% of all Ecommerce Transactions Are From Repeat Customers

79% of Marketers Already Using Interactive Content Plan to Increase Their Use in the Next 12 Months

Organizations in Which Creativity is Highly Valued are 46% More Likely to Have Exceeded their 2017 Business Goals

$6.8 Billion Dollars Are Lost Annually as a Result of Slow-Loading Website

39% of People Will Stop Engaging With a Website if Images Won’t Load or Take Too Long to Load

64% of B2B Buyers Said They Prefer Podcasts at the Top of the Funnel

32% of Online Shoppers Own at Least One Connected Home Device

Users Who Click On Product Recommendations Lead to a Conversion Rate that is 5.5 Times Higher Than Nonclicking Users

96% of Americans Have Made an Online Purchase in their Life

4 in 10 Purchases are Made Using Only an Online Channel for Searching and Buying

More Customer Engagement Stats

38% of People will Leave a Website if they find the Layout Unattractive

Americans Spend 36% of their Shopping Budget Online

77% of Adults Own a Smart Phone

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years

33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”

Almost Half of Consumers List Live Chat as their Preferred Way to Connect, and about the Same Number Say they would Buy from a Chatbot

44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products

59% of Customers Completed a Purchase on a Different Device to the One where it was Started