Are You Fully Engaged?

On Average 29% of B2B Customers are Fully Engaged

Source
Gallup

Year
2018

Statistic Info

In a typical merger and acquisition (M&A) setting, B2B senior leaders handle cost-cutting and account leaders are responsible for creating organic growth.

The best senior leaders seek organic growth by architecting the new organization from the ground up. They do this by conducting business appraisals, known as due diligence, from the perspective of the local account team.

Only 29% of B2B customers are fully engaged, and the M&A integration process often distracts B2B organizations from customers at a time when they should focus on customers the most.

More Customer Engagement Stats

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products

Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years

Americans Spend 36% of their Shopping Budget Online

38% of People will Leave a Website if they find the Layout Unattractive

Almost Half of Consumers List Live Chat as their Preferred Way to Connect, and about the Same Number Say they would Buy from a Chatbot

59% of Customers Completed a Purchase on a Different Device to the One where it was Started

26% of Shoppers are Likely to Share a Product on Social Media after Purchase

30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order