How can companies build long-term relationships with their customers?

61% of customers believe that surprise gifts and offers are the best way to engage customers

As businesses strive to find effective ways to engage customers, a recent study found that surprise gifts and offers can be highly effective. In fact, 61% of customers believe that surprise gifts and offers are the best way to engage ...

How can businesses leverage this preference to enhance their customer experience and satisfaction?

Omni-Channel Engagement Preferred by Almost 78% of Customers

In today’s digital age, customer engagement has become more critical than ever before. Engaging customers through multiple channels has become the norm for businesses to provide the best possible experience to their customers. A study by ...

How do companies benefit from successful B2B customer engagement?

B2B Companies Achieve 63% Lower Customer Attrition and 55% Higher Share of Wallet in B2B Engagement

In today’s fiercely competitive business landscape, B2B companies are under more pressure than ever before to retain their customers. Customer attrition, or the rate at which customers stop doing business with a company, can significantly ...

What will happen to companies who continue to neglect customer feedback?

39% of companies don’t regularly ask customers for feedback about their interactions

According to a recent survey, nearly 40% of companies fail to regularly ask their customers for feedback on their interactions. This is a worrying statistic, as customer feedback is essential for businesses to improve and grow. Customers provide ...

What are some common reasons why B2B purchases are difficult or complex for buyers?

77% of B2B buyers reported that their latest purchase was either “Difficult” or “Very Complex”

According to recent research, B2B buying can be a challenging process, with 77 percent of buyers stating that their latest purchase was either “difficult” or “very complex.”

This statistic highlights the need for ...

How important do salespeople consider sales technology to be in closing deals?

76% of salespeople consider sales technology critical to closing deals

Sales technology is becoming an increasingly important aspect of the sales process, with 76% of salespeople citing it as “critical” or “extremely critical” to closing deals. The use of technology has revolutionized the way ...

How is the increasing preference for video meetings among B2B decision-makers affecting the sales process?

77% of B2B decision-makers prefer video meetings over phone calls with vendors

In the current era of digital transformation, video has become an increasingly popular medium for communication in various industries, including B2B sales. According to recent statistics, 77 percent of B2B decision-makers prefer to meet with ...

Can your sales team keep up with the digital selling trend?

77% of Sales Professionals Now Conducting More Video Meetings

In the era of the pandemic, sales professionals have been forced to embrace new ways of selling. The trend of digital selling has taken off, and now, according to recent statistics, 77% of sales professionals are conducting more video meetings ...

How can sales professionals adapt their strategies to ensure they meet their revenue goals in the future?

Why 40% of Sales Professionals Didn’t Achieve Their Revenue Goals in 2020

The year 2020 has been challenging for sales professionals all over the world. With the COVID-19 pandemic disrupting the economy and changing the way businesses operate, achieving revenue goals has become more difficult than ever before. In fact, ...

How can businesses prepare for the rise of AI in customer service?

40% of all customer interactions will be automated through AI and machine learning by 2023

The way customers interact with businesses is changing rapidly, and the rise of AI and machine learning is a clear example of this trend. According to a recent study, 40% of all customer interactions will be automated through AI and machine ...

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