What are some common reasons why B2B purchases are difficult or complex for buyers?
77% of B2B buyers reported that their latest purchase was either "Difficult" or "Very Complex"
According to recent research, B2B buying can be a challenging process, with 77 percent of buyers stating that their latest purchase was either “difficult” or “very complex.”
This statistic highlights the need for businesses to prioritize simplifying the buying experience for their customers. B2B buyers often have to navigate multiple decision-makers, budgets, and timelines, making the process more complex than typical consumer purchases.
So, how can businesses make the buying process less challenging for their B2B customers? One key strategy is to provide clear and concise information about products and services, as well as transparent pricing and contract terms.
Another important factor is to prioritize communication and responsiveness throughout the sales process. This includes promptly responding to inquiries, providing regular updates, and offering personalized support to address the specific needs of each buyer.
By prioritizing simplicity, transparency, and communication, businesses can differentiate themselves from competitors and provide a more positive buying experience for their B2B customers. And in today’s increasingly competitive landscape, a positive customer experience can make all the difference when it comes to closing deals and building long-term relationships with clients.
More 2020 Stats
39% of companies don’t regularly ask customers for feedback about their interactions
61% of customers believe that surprise gifts and offers are the best way to engage customers
Omni-Channel Engagement Preferred by Almost 78% of Customers
76% of salespeople consider sales technology critical to closing deals
77% of B2B decision-makers prefer video meetings over phone calls with vendors
71% of salespeople said they were conducting more than half their sales virtually.
40% of all customer interactions will be automated through AI and machine learning by 2023
77% of Sales Professionals Now Conducting More Video Meetings
Why 40% of Sales Professionals Didn’t Achieve Their Revenue Goals in 2020
More Sales Strategy Stats
85 Percent of Consumers Conduct Online Research Before Making a Purchase Online
The best time to make sales calls is within 1 hour of receiving their initial inquiry
81% of people prefer to open emails on their smartphones
70% of sales professionals are most active on LinkedIn compared to other social media
The businesses’ buying process will involve around 6-10 decision-makers
Why 40% of Sales Professionals Didn’t Achieve Their Revenue Goals in 2020
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