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67% of customers prefer self-service over speaking to a company representative
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40% of all customer interactions will be automated through AI and machine learning by 2023
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30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
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More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
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Americans Spend 36% of their Shopping Budget Online
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33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
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38% of People will Leave a Website if they find the Layout Unattractive
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8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
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26% of Shoppers are Likely to Share a Product on Social Media after Purchase
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44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products
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