Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order



There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

Only 15 percent of sales calls add enough value, according to executives surveyed.

But Removing the Navigation Menu can Increase Conversions by 100%

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

People are Searching Google for the Phrase “Conversion Rate Optimization” More Than Ever Before

17% of salespeople did not attend college

Generation X Shop More Online Than Baby Boomers and Millennials

Mobile Ecommerce is Expected to Account for 67.2 Percent of Digital Sales in 2019

PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions

60% of deals in the pipeline are lost to “no decision” rather than to competitors.

There Are More Than 254 Million Active PayPal Accounts in The World

More Stats

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