Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order

Source
3dcart

Year
2019

There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

60% of deals in the pipeline are lost to “no decision” rather than to competitors.

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

Men Spend 68% More Online Than Women

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate

Using Video on Landing Pages can Increase Conversion by 80%

Mobile Ecommerce is Expected to Account for 67.2 Percent of Digital Sales in 2019

71% of salespeople are using social selling tools

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

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