Do You Like To Chat Online?
8% of online shoppers engage in a live chat conversation before placing an order
There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.
More 2019 Stats
Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace
43% of E-Commerce Traffic comes from Organic Google Search
Using Video on Landing Pages can Increase Conversion by 80%
But Removing the Navigation Menu can Increase Conversions by 100%
Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average
60 percent of deals in the pipeline are lost to “no decision” rather than to competitors.
Only 10 percent of executive customers said sales calls provide enough value to warrant the time they spent on them.
Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails
65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store
People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before
More eCommerce Strategy Stats
28% Shoppers Abandon Carts because of Unexpected Shipping Costs
44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products
33% of B2C Ecommerce Website are also Conducting B2B Transactions
The Average Order Value of B2C Online Order is $52
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
Longer Mobile Page Load Times Drastically Increase Bounces
On Average, 52 Percent of Online Stores have Omnichannel Capabilities
Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future
Men Spend 68% More Online Than Women
22% of Online Retailers Still Don’t have a Mobile-Friendly Website
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