Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order


eCommerce Strategy


There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

43% of E-Commerce Traffic comes from Organic Google Search

Using Video on Landing Pages can Increase Conversion by 80%

But Removing the Navigation Menu can Increase Conversions by 100%

Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average

60 percent of deals in the pipeline are lost to “no decision” rather than to competitors.

Only 10 percent of executive customers said sales calls provide enough value to warrant the time they spent on them.

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before

More eCommerce Strategy Stats

28% Shoppers Abandon Carts because of Unexpected Shipping Costs

44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products

33% of B2C Ecommerce Website are also Conducting B2B Transactions

The Average Order Value of B2C Online Order is $52

26% of Shoppers are Likely to Share a Product on Social Media after Purchase

Longer Mobile Page Load Times Drastically Increase Bounces

On Average, 52 Percent of Online Stores have Omnichannel Capabilities

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

Men Spend 68% More Online Than Women

22% of Online Retailers Still Don’t have a Mobile-Friendly Website

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