Do You Like To Chat Online?
8% of online shoppers engage in a live chat conversation before placing an order
There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.
More 2019 Stats
9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers
Abandoned Cart Emails Sent within 20 Minutes Have an Average Conversion rate of 5.2%
There Are More Than 254 Million Active PayPal Accounts in The World
Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace
Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%
People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before
The Average Conversion Rate of a Facebook Ad is 9.21%
Younger People Spend More Time Shopping Online than Older People
60 percent of deals in the pipeline are lost to “no decision” rather than to competitors.
Landing Pages with Multiple Offers get 266% Fewer Leads than Single Offer Pages
More eCommerce Strategy Stats
9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers
Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout
An Inconvenient Returns Policy Deters 80% of Shoppers
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
Mobile Traffic Represents 53% of all Ecommerce Traffic
40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”
On Average, 52 Percent of Online Stores have Omnichannel Capabilities
Gmail is the Most Popular Email Platform, Commanding 46.77% of the Marketshare
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