Do You Like To Chat Online?
8% of online shoppers engage in a live chat conversation before placing an order
There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.
More 2019 Stats
It’s Estimated that there will be 1.92 Billion Global Digital Buyers in 2019
Using Video on Landing Pages can Increase Conversion by 80%
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
Average Online Shopping Cart Abandonment Rate is 74%
Online Stores are Offering an Average of 3 Payment Methods at Checkout Including Digital Wallets
An Inconvenient Returns Policy Deters 80% of Shoppers
But Removing the Navigation Menu can Increase Conversions by 100%
The Average Number of Form Fields on Landing Page Conversion Forms is 11
There Are More Than 254 Million Active PayPal Accounts in The World
More Stats
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