Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order

Source
3dcart

Year
2019

There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

Younger People Spend More Time Shopping Online than Older People

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

71% of salespeople are using social selling tools

Average Online Shopping Cart Abandonment Rate is 74%

Generation X Shop More Online Than Baby Boomers and Millennials

It’s Estimated that there will be 1.92 Billion Global Digital Buyers in 2019

69 Percent of Shopping Carts are Abandoned

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

An Inconvenient Returns Policy Deters 80% of Shoppers

Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout

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