Do You Like To Chat Online?
8% of online shoppers engage in a live chat conversation before placing an order
There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.
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An Inconvenient Returns Policy Deters 80% of Shoppers
81% of people prefer to open emails on their smartphones
People are Searching Google for the Phrase “Conversion Rate Optimization” More Than Ever Before
Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate
The Average Conversion Rate of a Facebook Ad is 9.21%
Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average
33% of B2C Ecommerce Website are also Conducting B2B Transactions
81% of Consumers Trust the Advice of Family and Friends Over Businesses
Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%
Younger People Spend More Time Shopping Online than Older People
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