Do You Like To Return Things
An Inconvenient returns policy deters 80% of shoppers
Source
Ready Cloud
Year
2019
Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.
As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.
The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.
More 2019 Stats
81% of Shoppers Research their Product Online before Purchasing
9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
69 Percent of Shopping Carts are Abandoned
60% of deals in the pipeline are lost to “no decision” rather than to competitors.
Men Spend 68% More Online Than Women
People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
81% of Consumers Trust the Advice of Family and Friends Over Businesses
65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store
More Stats
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