Do You Like To Return Things

An Inconvenient returns policy deters 80% of shoppers

Ready Cloud


Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.

As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.

The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.

More 2019 Stats

81% of Shoppers Research their Product Online before Purchasing

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

69 Percent of Shopping Carts are Abandoned

60% of deals in the pipeline are lost to “no decision” rather than to competitors.

Men Spend 68% More Online Than Women

People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before

60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs

81% of Consumers Trust the Advice of Family and Friends Over Businesses

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

More Stats

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