Do You Like To Return Things
An Inconvenient returns policy deters 80% of shoppers
Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.
As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.
The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.
More 2019 Stats
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
The Number One Reason People Shop Online is Because They Can Shop 24/7
Today, 97% of consumers go online to research products and services.
In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide
65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store
65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store
Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout
More eCommerce Strategy Stats
On Average, 52 Percent of Online Stores have Omnichannel Capabilities
Generation X Shop More Online Than Baby Boomers and Millennials
Longer Mobile Page Load Times Drastically Increase Bounces
81% of Shoppers Research their Product Online before Purchasing
Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails
96% of Americans Have Made an Online Purchase in their Life
Average Online Shopping Cart Abandonment Rate is 74%
9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers
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