Do You Like To Return Things

An Inconvenient returns policy deters 80% of shoppers

Source
Ready Cloud

Year
2019

Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.

As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.

The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.

More 2019 Stats

Online Stores are Offering an Average of 3 Payment Methods at Checkout Including Digital Wallets

Abandoned Cart Emails Have an Average Open Rate of 45%

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

The Number One Reason People Shop Online is Because They Can Shop 24/7

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

71% of salespeople are using social selling tools

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

Businesses with over 40 Landing Pages Generated a Whopping 12 Times More Leads than those with 1-5 Landing Pages

There Are More Than 254 Million Active PayPal Accounts in The World

The Average Number of Form Fields on Landing Page Conversion Forms is 11

More Stats

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