How can companies build long-term relationships with their customers?
As businesses strive to find effective ways to engage customers, a recent study found that surprise gifts and offers can be highly effective. In fact, 61% of customers believe that surprise gifts and offers are the best way to engage ...
How can businesses leverage this preference to enhance their customer experience and satisfaction?
In today’s digital age, customer engagement has become more critical than ever before. Engaging customers through multiple channels has become the norm for businesses to provide the best possible experience to their customers. A study by ...
How do companies benefit from successful B2B customer engagement?
In today’s fiercely competitive business landscape, B2B companies are under more pressure than ever before to retain their customers. Customer attrition, or the rate at which customers stop doing business with a company, can significantly ...
What will happen to companies who continue to neglect customer feedback?
According to a recent survey, nearly 40% of companies fail to regularly ask their customers for feedback on their interactions. This is a worrying statistic, as customer feedback is essential for businesses to improve and grow. Customers provide ...
What is the key to increasing job satisfaction for salespeople? Is it simply a matter of spending more time on sales-related activities?
Salespeople are often known for their long hours and high-pressure work environment. But does spending more time on sales-related activities lead to higher job satisfaction? According to a study by Sales Insights Lab, the answer is yes.
...Is it necessary for salespeople to shift their focus away from product features?
Salespeople have long been taught to focus on the features and benefits of their product or service, but new research shows that top performers are doing something different. According to a study conducted by Sales Insights Lab, during ...
What's the secret to engaging with prospects during sales calls?
According to recent research, top-performing sales representatives are receiving far more questions from prospects during the discovery and presentation stages than their average-performing peers. In fact, the study found that top performers are ...
What is the significance of top performers making more conversation switches on calls and presentations?
According to recent research, top sales performers are proving that sometimes slow and steady wins the race. While some might assume that successful sales calls are all about speed, the data shows that taking a more measured approach can actually ...
What is the significance of top performers making more conversation switches on calls and presentations?
According to a recent study, top-performing sales representatives tend to make more conversation switches during their calls and presentations than their average-performing counterparts. The study found that top performers make 54% more ...
How top performers close more deals?
In the world of sales, top performers always seem to have an edge over their average counterparts. They seem to close more deals, build stronger relationships with clients, and ultimately drive more revenue for their organizations. One of the ...