What's the secret to engaging with prospects during sales calls?

Top Performers Receive 40% More Questions During Discovery and 43% More Questions During Presentations

According to recent research, top-performing sales representatives are receiving far more questions from prospects during the discovery and presentation stages than their average-performing peers. In fact, the study found that top performers are receiving 40% more questions during the discovery stage, and during presentations, they are receiving 43% more questions.

The study analyzed sales calls from a variety of industries and found that top performers were more likely to ask open-ended questions that encouraged prospects to share their pain points and needs. As a result, prospects were more likely to engage in a deeper conversation and ask follow-up questions, leading to a higher likelihood of closing the deal.

One theory behind this phenomenon is that top performers are better at building rapport and establishing trust with prospects, which leads to a more conversational and collaborative sales process. By asking open-ended questions and encouraging prospects to share their thoughts and concerns, top performers are able to demonstrate that they understand their prospects’ needs and can offer a customized solution.

In addition to receiving more questions from prospects, top performers also tend to ask more questions themselves, further demonstrating their commitment to understanding the prospect’s needs and pain points. This approach can lead to a more effective sales process, as both the prospect and the sales representative are working together to find the best solution.

While speaking slower and receiving more questions may seem counterintuitive to some, it highlights the importance of active listening and clear communication in the sales process. By speaking at a measured pace and encouraging prospects to ask questions, top performers are able to better understand their needs and tailor their approach accordingly. As such, sales professionals looking to improve their performance may want to consider adopting similar strategies to enhance their overall communication skills.

More 2022 Stats

32% of sales reps spend an hour or more on data entry every day

60% of customers say no four times before saying yes.

71 Words per Minute: The Surprising Speech Speed of Top Performers, Who Speak 6% Slower Than Their Peers

71% of sales reps say that building personal rapport has a substantial impact on converting a prospect.

44% of salespeople give up after one follow-up call.

55% of B2B buyers search for information on social media.

73% of B2B executives agree that customers expect more personalization than they did a few years ago.

40% of sales reps still use tools like Outlook or Excel to store customer and lead data

72 percent of business leaders said that sales tool integrations are essential to retaining business and beating the competition.

50% of buyers say working remotely has made buying easier.

More Sales Strategy Stats

92% of consumers trust referrals from people they know

41% of companies struggle to quickly follow up with leads

Personalizing email subject lines leads to a 22% increase in open rate

81% of people prefer to open emails on their smartphones

77% of sales professionals say their organization is planning to invest more in sales intelligence tools

In 2021, digital lead generation advertising spending in the United States was estimated at 4.6 billion U.S. dollars.

40% of Salespeople Struggle with this Critical Sales Process

41.2% of sales reps say that their phone is the most effective tool for performing their jobs

72 percent of business leaders said that sales tool integrations are essential to retaining business and beating the competition.

36% of salespeople say that closing is the hardest part of their job

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