What Would You Do if You Received Bad Customer Service?

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience



Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)

While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.

A negative experience will stay with prospects longer than a positive experience.

That’s why you need to ensure that every person who interacts with your brand has a good experience.

A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.

One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.

Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.

More 2019 Stats

Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout

60% of deals in the pipeline are lost to “no decision” rather than to competitors.

43% of E-Commerce Traffic comes from Organic Google Search

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

24% of salespeople reported that they majored in business in college

Generation X Shop More Online Than Baby Boomers and Millennials

17% of salespeople did not attend college

On Average, 52 Percent of Online Stores have Omnichannel Capabilities

81% of Consumers Trust the Advice of Family and Friends Over Businesses

Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate

More Stats

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