What Would You Do if You Received Bad Customer Service?

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

Source
HubSpot

Year
2019

Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)

While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.

A negative experience will stay with prospects longer than a positive experience.

That’s why you need to ensure that every person who interacts with your brand has a good experience.

A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.

One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.

Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.

More 2019 Stats

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

17% of salespeople did not attend college

People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before

Mobile Ecommerce is Expected to Account for 67.2 Percent of Digital Sales in 2019

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

The Number One Reason People Shop Online is Because They Can Shop 24/7

81% of people prefer to open emails on their smartphones

More Stats

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