What Would You Do if You Received Bad Customer Service?
80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience
Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)
While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.
A negative experience will stay with prospects longer than a positive experience.
That’s why you need to ensure that every person who interacts with your brand has a good experience.
A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.
One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.
Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.
More 2019 Stats
85 Percent of Consumers Conduct Online Research Before Making a Purchase Online
43% of E-Commerce Traffic comes from Organic Google Search
Longer Mobile Page Load Times Drastically Increase Bounces
A Typical Website Conversion Rate is about 2.35% on Average
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
81% of Shoppers Research their Product Online before Purchasing
It’s Estimated that there will be 1.92 Billion Global Digital Buyers in 2019
PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions
Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%
More Stats
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