What Would You Do if You Received Bad Customer Service?
80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience
Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)
While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.
A negative experience will stay with prospects longer than a positive experience.
That’s why you need to ensure that every person who interacts with your brand has a good experience.
A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.
One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.
Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.
More 2019 Stats
There Are More Than 254 Million Active PayPal Accounts in The World
Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace
PayPal Transactions have 70% Higher Checkout Conversion than Non-PayPal Transactions
Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average
Average Online Shopping Cart Abandonment Rate is 74%
Mobile Traffic Represents 53% of all Ecommerce Traffic
60% of deals in the pipeline are lost to “no decision” rather than to competitors.
In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide
38% of People will Leave a Website if they find the Layout Unattractive
More Stats
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