What Would You Do if You Received Bad Customer Service?
80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience
Someone once said never underestimate the power of a smile. (Or maybe it was me, I can’t remember.)
While we might not be able to smile to our online customers, we can make them feel appreciated by being positive and giving them a unique experience when they get in touch with us.
A negative experience will stay with prospects longer than a positive experience.
That’s why you need to ensure that every person who interacts with your brand has a good experience.
A good idea is to survey your site visitors to get insights on how to improve the customer experience on your site—even if you think it’s good already.
One way to do that is to use a multistep campaign on your site to politely ask for visitor feedback.
Takeaway: Survey your visitors and ask about their experience. The more information you have, the better you can prevent negative experiences.
More 2019 Stats
Generation X Shop More Online Than Baby Boomers and Millennials
A Typical Website Conversion Rate is about 2.35% on Average
Men Spend 68% More Online Than Women
9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers
In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide
There Are More Than 254 Million Active PayPal Accounts in The World
Longer Mobile Page Load Times Drastically Increase Bounces
Average Online Shopping Cart Abandonment Rate is 74%
Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails
But Removing the Navigation Menu can Increase Conversions by 100%
More eCommerce Strategy Stats
Gmail is the Most Popular Email Platform, Commanding 46.77% of the Marketshare
Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace
65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store
40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”
85 Percent of Consumers Conduct Online Research Before Making a Purchase Online
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
28% Shoppers Abandon Carts because of Unexpected Shipping Costs
81% of Consumers Trust the Advice of Family and Friends Over Businesses
The Average Order Value of B2C Online Order is $52
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