Do You Like To Return Things

An Inconvenient returns policy deters 80% of shoppers

Source
Ready Cloud

Year
2019

Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.

As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.

The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.

More 2019 Stats

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Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

Using Video on Landing Pages can Increase Conversion by 80%

33% of B2C Ecommerce Website are also Conducting B2B Transactions

28% Shoppers Abandon Carts because of Unexpected Shipping Costs

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

38% of People will Leave a Website if they find the Layout Unattractive

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

Generation X Shop More Online Than Baby Boomers and Millennials

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