Do You Like To Return Things

An Inconvenient returns policy deters 80% of shoppers

Source
Ready Cloud

Year
2019

Statistic Info

Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.

As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.

The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.

More eCommerce Strategy Stats

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

Mobile Traffic Represents 53% of all Ecommerce Traffic

30% of Consumers Say The Would Rather Buy from a Website They’ve Bought from Previously

38% of People will Leave a Website if they find the Layout Unattractive

20% of Google Searches on Mobile are Voice

At the Average Abandonment Rate of 68%, Ecommerce Sites Could be Losing $3 Billion a Year, if not more

74% of Online Shoppers Rate Product Selection as Important During the Online Search Process

33% of B2C Ecommerce Website are also Conducting B2B Transactions

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

According to Nielson, 50% of Redeemed Mobile Coupons are Captured Directly from a Retailer’s Site by the Consumer