Do You Like To Return Things

An Inconvenient returns policy deters 80% of shoppers

Source
Ready Cloud

Year
2019

Statistic Info

Online product returns are not the nightmare that they’ve been painted out to be for e-retailers. No longer should they be viewed as a costly addition to the bottom line or a logistical maelstrom. In fact, they should be viewed as quite the opposite: A way to better connect with customers, remarket to them and improve loyalty, retention and long term sales.

As of early 2015, emarketer report had pegged e-commerce to be a $1.5 trillion dollar international business. Fast-forward to the present day, and experts are predicting that e-commerce will have grown into a much larger beast, accounting for nearly $2 trillion in annual revenue.

The truth is that online retail returns and e-commerce go hand-in-hand. Customers will return items that they buy from time to time, and the e-retailers that do not accommodate these consumers and simplify the process stand to lose out on future sales and growth opportunities.

More 2019 Stats

26% of Shoppers are Likely to Share a Product on Social Media after Purchase

22% of Online Retailers Still Don’t have a Mobile-Friendly Website

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

30 Percent of Online Consumers Have Posted Product Feedback Online

The Average Number of Form Fields on Landing Page Conversion Forms is 11

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average

Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate

33% of B2C Ecommerce Website are also Conducting B2B Transactions

Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%