Why Do You Shop Online?

The Number One Reason People Shop Online is Because They Can Shop 24/7



Fifty-eight percent of consumers shop online due to online opening hours (or lack thereof).

The Internet never closes, making it easy for consumers to buy any product at any time.

Shopping has never been more convenient.

But even though your online store doesn’t close, your customer service department does.

To get ahead of potential issues with prospects who can’t get in touch with you during out of office hours, create separate contact campaigns for office hours and out of office hours.

That way, you can tell visitors when to expect a reply if your staff are offline.

Takeaway: Schedule campaigns in advance to activate and deactivate on schedule. When you let prospects know when they can expect an answer they’ll be more patient with you (and more likely to buy).

More 2019 Stats

43% of E-Commerce Traffic comes from Organic Google Search

An Inconvenient Returns Policy Deters 80% of Shoppers

44% of Companies use A/B or Split Testing Software

Abandoned Cart Emails Have an Average Open Rate of 45%

60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

A Typical Website Conversion Rate is about 2.35% on Average

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

Abandoned Cart Emails Sent within 20 Minutes Have an Average Conversion rate of 5.2%

More Stats

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