Why Do You Shop Online?

The Number One Reason People Shop Online is Because They Can Shop 24/7

Source
KPMG

Year
2019

Fifty-eight percent of consumers shop online due to online opening hours (or lack thereof).

The Internet never closes, making it easy for consumers to buy any product at any time.

Shopping has never been more convenient.

But even though your online store doesn’t close, your customer service department does.

To get ahead of potential issues with prospects who can’t get in touch with you during out of office hours, create separate contact campaigns for office hours and out of office hours.

That way, you can tell visitors when to expect a reply if your staff are offline.

Takeaway: Schedule campaigns in advance to activate and deactivate on schedule. When you let prospects know when they can expect an answer they’ll be more patient with you (and more likely to buy).

More 2019 Stats

Today, 97% of consumers go online to research products and services.

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

It’s Estimated that there will be 1.92 Billion Global Digital Buyers in 2019

22% of Online Retailers Still Don’t have a Mobile-Friendly Website

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

But Removing the Navigation Menu can Increase Conversions by 100%

69 Percent of Shopping Carts are Abandoned

The Average Number of Form Fields on Landing Page Conversion Forms is 11

Men Spend 68% More Online Than Women

Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average

More Stats

Ready to reinvent your sales process and tools?

One quick call and we'll share our approach - no pressure.

Schedule your demo