How many customers prefer self-service over speaking to a company representative?
The world is becoming increasingly fast-paced, and customers want instant solutions to their problems. In this era of on-demand services, self-service has become an increasingly popular option. A recent study found that 67% of customers prefer ...
How can businesses prepare for the rise of AI in customer service?
The way customers interact with businesses is changing rapidly, and the rise of AI and machine learning is a clear example of this trend. According to a recent study, 40% of all customer interactions will be automated through AI and machine ...
Are You a Millenial That Shops Online?
According to Verto Analytics data, the vast majority of consumers who shop online are, unsurprisingly, under the age of 75: 95% of online shoppers are between the ages of 18-74. Millennials (those between the ages of 18-34) are slightly ...
Do You Want Your Order Shipped the Same Day?
Online shoppers in the U.S. want more shipping options, and they want to receive their online orders faster than many retailers offer to deliver them, according to a survey from fulfillment software vendor Temando.
Temando’s data found ...
How Much Do You Spend Online?
Gen Z respondents spend 8% more of their discretionary income each month online than the global average – and tend to prefer online purchases to those made offline.
...Are you a Female that Wants to Buy Everything Online?
Interestingly enough, one in four online shoppers is 54 or older, says Business Insider, ...
What if a Website is Ugly?
38% of people will leave a website if they find the layout unattractive
...Do You Like To Chat Online?
There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be ...
Do You Like To Share?
A new study offers insights for retailers as to why consumers click, follow and buy from retail brands online and in brick-and-mortar stores, including from email, social media and display ad marketing campaigns. Use these actionable insights to ...
Where Do You Start Your Product Search?
A new survey from Episerver discovered 24 percent of online shoppers always compare what they find on a brand ...