How Much Do You Return?
72% of Shoppers Return 10% or Less of Purchases
Retailers not ready to step up their game will fall behind. Flawless fundamentals—flexible delivery choices, more control and more convenience—are expected every step of the way. Retailers can also expect shoppers to notice and appreciate progress within today’s new logistics reality, including improved product searches, expanded retail content, optimized product selection, upgraded return experiences and more self-service options. Retailers who embrace the control and flexibility that customers covet will find growing levels of satisfaction from core tech-savvy audiences.
More 2018 Stats
23% of Users Will Abandon Their Shopping Cart if they Have to Create a New User Account
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
34% of online shoppers are Gen Xers and are between 35 and 54 years old
74% of Online Shoppers Rate Product Selection as Important During the Online Search Process
On an Average, Businesses Generate $6.50 For Every $1 Invested in Influencer Marketing
58% of the Top 1000 US Online Retailers Send Welcome Emails
40% of Millennials Have Used Voice Search Before Making a Purchase Online, According to Studies
E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide
More Stats
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