Why Do You Shop Online?
The Number One Reason People Shop Online is Because They Can Shop 24/7
Statistic Info
Fifty-eight percent of consumers shop online due to online opening hours (or lack thereof).
The Internet never closes, making it easy for consumers to buy any product at any time.
Shopping has never been more convenient.
But even though your online store doesn’t close, your customer service department does.
To get ahead of potential issues with prospects who can’t get in touch with you during out of office hours, create separate contact campaigns for office hours and out of office hours.
That way, you can tell visitors when to expect a reply if your staff are offline.
Takeaway: Schedule campaigns in advance to activate and deactivate on schedule. When you let prospects know when they can expect an answer they’ll be more patient with you (and more likely to buy).
More 2019 Stats
On Average, 52 Percent of Online Stores have Omnichannel Capabilities
Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails
Longer Mobile Page Load Times Drastically Increase Bounces
Younger People Spend More Time Shopping Online than Older People
6% of Global B2C Online Stores have Implemented 3dSecure in their Checkout Process
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
Men Spend 68% More Online Than Women
81% of Consumers Trust the Advice of Family and Friends Over Businesses
More eCommerce Strategy Stats
Exit-Intent Campaigns Convert Between 2-4% of Abandoning Visitors
Mobile Shopping Hit $2 Billion on Cyber Monday
38% of People will Leave a Website if they find the Layout Unattractive
About 9% of US Online Retailers have Added Amazon Pay as a Payment Alternative to their Websites
On Average, 52 Percent of Online Stores have Omnichannel Capabilities
In Q3 2018, Smartphones Accounted for 61 Percent of Retail Site Visits Worldwide
33% of B2C Ecommerce Website are also Conducting B2B Transactions
60% of Online Shoppers Abandon Their Carts Because of Unexpected Extra Costs