If you have a Negative Experience, Will You Purchase From That Company Again?

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future



Statistic Info

This ecommerce statistic hammers home how important mobile commerce is.

The Key Takeaway: For the sake of customer retention, it’s vital you provide a fantastic mobile shopping experience.

More 2019 Stats

Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout

Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%

60% of the Overall Website Traffic is Reported from Mobile Devices

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

About 58% of B2C Ecommerce Stores are Offering Paypal as an Alternate Form of Payment

Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate

People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before

Average Online Shopping Cart Abandonment Rate is 74%

More eCommerce Strategy Stats

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

32% of Online Shoppers Own at Least One Connected Home Device

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

A ReadyCloud Report Finds that 11% of Retail Internet Minutes were Spent Using a Tablet

There Will Be More Than 3.7 Billion Email Users by the End of 2017

30 Percent of Online Consumers Have Posted Product Feedback Online

According to Nielson, 50% of Redeemed Mobile Coupons are Captured Directly from a Retailer’s Site by the Consumer

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

An Inconvenient Returns Policy Deters 80% of Shoppers

4 in 10 Purchases are Made Using Only an Online Channel for Searching and Buying