If you have a Negative Experience, Will You Purchase From That Company Again?

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

Source
Oberlo

Year
2019

Statistic Info

This ecommerce statistic hammers home how important mobile commerce is.

The Key Takeaway: For the sake of customer retention, it’s vital you provide a fantastic mobile shopping experience.

More 2019 Stats

Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout

Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%

60% of the Overall Website Traffic is Reported from Mobile Devices

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

Conversion Rate Optimization (CRO) Tools Offer a 223% ROI on Average

Companies see a 55% Increase in Leads when Increasing their Number of Landing Pages from 10 to 15

About 58% of B2C Ecommerce Stores are Offering Paypal as an Alternate Form of Payment

Pages that Rank First on Google Search Results on Desktop have a 34.36% Click-Through Rate

People are Searching Google for the Phrase “Conversion Rate Optimization” More than Ever Before

Average Online Shopping Cart Abandonment Rate is 74%

More eCommerce Strategy Stats

In 2019, Ecommerce Sales are Expected to Account for 13.7 Percent of Retail Sales Worldwide

32% of Online Shoppers Own at Least One Connected Home Device

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

A ReadyCloud Report Finds that 11% of Retail Internet Minutes were Spent Using a Tablet

There Will Be More Than 3.7 Billion Email Users by the End of 2017

30 Percent of Online Consumers Have Posted Product Feedback Online

According to Nielson, 50% of Redeemed Mobile Coupons are Captured Directly from a Retailer’s Site by the Consumer

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

An Inconvenient Returns Policy Deters 80% of Shoppers

4 in 10 Purchases are Made Using Only an Online Channel for Searching and Buying