If you have a Negative Experience, Will You Purchase From That Company Again?

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future



Statistic Info

This ecommerce statistic hammers home how important mobile commerce is.

The Key Takeaway: For the sake of customer retention, it’s vital you provide a fantastic mobile shopping experience.

More 2019 Stats

38% of People will Leave a Website if they find the Layout Unattractive

On Average, 52 Percent of Online Stores have Omnichannel Capabilities

About 58% of B2C Ecommerce Stores are Offering Paypal as an Alternate Form of Payment

Abandoned Cart Emails Sent within 20 Minutes Have an Average Conversion rate of 5.2%

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

The Number One Reason People Shop Online is Because They Can Shop 24/7

60% of the Overall Website Traffic is Reported from Mobile Devices

400 Pixels from the Left Edge is the Area of Desktop Site Viewing Which Gets the Most Viewing Time

The Average Number of Form Fields on Landing Page Conversion Forms is 11

More eCommerce Strategy Stats

Mobile Commerce Hit $700 Billion in Revenue in 2017, Which is More than 300% Growth Over the Past Four Years

Average Open Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 18.45%

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

Younger People Spend More Time Shopping Online than Older People

In Q3 2018, Smartphones Accounted for 61 Percent of Retail Site Visits Worldwide

E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

Amazon Reports that Echo Sales Increased by 700% in 2017 over 2016, and Competing Devices Proliferated

Mobile 500 Retailers Made Big Gains in 2017, Reporting a 68.5% Increase in Visits and Topping More than 3 Billion Logged Shopping Sessions

54% Buyers will Buy Retargeted Products if Offered at a Discount