Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

34% of online shoppers are Gen Xers and are between 35 and 54 years old

Micro-Influencers are Capable of Generating 22.2X Higher Conversion Rates than Other Types of Influencers

50% of Total eCommerce Revenue Comes from Mobile

According to Nielson, 50% of Redeemed Mobile Coupons are Captured Directly from a Retailer’s Site by the Consumer

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

Anchor Text CTAs (Clickable Text in a Hyperlink) Increase Conversion Rates by a Whooping 121%

Emails with a Single Call-to-Action Increased Clicks 371%

Emails with a Single Call-to-Action Increased Sales 1617%

48 hours after a virtual sales call, buyers only retain 10% of what you talked about.

U.S. Retail Ecommerce Sales are Expected to Surpass 735 Billion by 2023

More Stats

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