Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company


eCommerce Strategy


Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

Anchor Text CTAs (Clickable Text in a Hyperlink) Increase Conversion Rates by a Whooping 121%

74% of Online Shoppers Rate Product Selection as Important During the Online Search Process

42% of Lead Gen Professionals Consider Lack of Quality Data a Major Challenge Around Quality Lead Generation

E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide

48% of People Cited That a Websites Design is the No. 1 Factor in Determining the Credibility of a Business

Given 15 Minutes to Consume Content, Two-Thirds of People Would Rather Read Something Beautifully Designed Than Something Plain

Gmail is the Most Popular Email Platform, Commanding 46.77% of the Marketshare

79% of Customers Order Online Via a Mobile Device

Responsive Design Integrates Social Media

Americans Spend 36% of their Shopping Budget Online

More eCommerce Strategy Stats

65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

Mobile Ecommerce is Expected to Account for 67.2 Percent of Digital Sales in 2019

Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

72% of Shoppers Return 10% or Less of Purchases

Abandoned Cart Emails Have an Average Open Rate of 45%

Americans Spend 36% of their Shopping Budget Online

Responsive Design Integrates Social Media

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

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