Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

34% of online shoppers are Gen Xers and are between 35 and 54 years old

30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old

Call-To-Actions That Are Surrounded By More Negative Space and Less Clutter Increases a Company’s Conversion Rate by 232%

Responsive Design Integrates Social Media

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

48% of all Ecommerce Transactions Are From Repeat Customers

79% of Marketers Already Using Interactive Content Plan to Increase Their Use in the Next 12 Months

79% of Customers Order Online Via a Mobile Device

96% of Americans Have Made an Online Purchase in their Life

Engagement Lost During the Body of a Video (96% of the video) is the Same Lost During the Nose (the first 2% of the video)

More Stats

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