Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company


eCommerce Strategy


Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

Users Who Click On Product Recommendations Lead to a Conversion Rate that is 5.5 Times Higher Than Nonclicking Users

Anchor Text CTAs (Clickable Text in a Hyperlink) Increase Conversion Rates by a Whooping 121%

B2C Companies that Leverage ‘Marketing Automation’ Have Seen Conversions as High as 50%

Only About 22 Percent of Businesses are Satisfied With Their Conversion Rates

96% of Marketers Say ‘Segmentation’ is the Most Powerful Method of Improving Conversion Rate

Emails with a Single Call-to-Action Increased Clicks 371%

40% of Millennials Have Used Voice Search Before Making a Purchase Online, According to Studies

Once on a Company’s Homepage, 64% of Visitors Want to See The Company’s Contact Information

80% of Consumers Had a Better Perception of Retailers That Offered Mobile Coupons

E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide

More eCommerce Strategy Stats

33% of B2C Ecommerce Website are also Conducting B2B Transactions

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

Average Online Shopping Cart Abandonment Rate is 74%

Responsive Design Integrates Social Media

The Number One Reason People Shop Online is Because They Can Shop 24/7

Nearly Half (48 percent) of Online Shoppers Simply Head Straight to a Large Ecommerce Marketplace

Mobile Shopping Hit $2 Billion on Cyber Monday

26% of Shoppers are Likely to Share a Product on Social Media after Purchase

38% of People will Leave a Website if they find the Layout Unattractive

An Inconvenient Returns Policy Deters 80% of Shoppers

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