Who Do You Tell if You Are Dissatisfied with a Company?
55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company
Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.
More 2018 Stats
Anchor Text CTAs (Clickable Text in a Hyperlink) Increase Conversion Rates by a Whooping 121%
74% of Online Shoppers Rate Product Selection as Important During the Online Search Process
E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide
Gmail is the Most Popular Email Platform, Commanding 46.77% of the Marketshare
79% of Customers Order Online Via a Mobile Device
More eCommerce Strategy Stats
65% of Consumers Look Up Price Comparisons on Mobile While in a Physical Store
9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers
Mobile Ecommerce is Expected to Account for 67.2 Percent of Digital Sales in 2019
Apple Pay Orders have a 1.8% Transaction Share on B2C Websites Accepting Apple Pay at Checkout
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
72% of Shoppers Return 10% or Less of Purchases
Abandoned Cart Emails Have an Average Open Rate of 45%
Americans Spend 36% of their Shopping Budget Online
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