Who Do You Tell if You Are Dissatisfied with a Company?

55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company

Source
UPS

Year
2018

Every retail organization struggles with how to remain profitable while striving to reach customers across channels amid ever-evolving technologies and rising expectations. With digital and brick-and-mortar experiences permanently blurred and no universal template for success to follow, many retailers are faced with the overwhelming task of developing seamless experiences across the board.

More 2018 Stats

79% of Marketers Already Using Interactive Content Plan to Increase Their Use in the Next 12 Months

Users Who Click On Product Recommendations Lead to a Conversion Rate that is 5.5 Times Higher Than Nonclicking Users

50% of Total eCommerce Revenue Comes from Mobile

Personalized Call-To-Actions Convert 42% More Visitors into Leads than Generic CTAs

96% of Americans Have Made an Online Purchase in their Life

E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide

54% of Shoppers will Purchase Products Left in Shopping Carts if those Products are Subsequently Offered at a Lower Price

40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”

96% of Marketers Say ‘Segmentation’ is the Most Powerful Method of Improving Conversion Rate

37% of Shoppers Use Social Media to Influence Their Purchases

More Stats

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