How is the increasing demand for e-commerce affecting the sales industry, and what steps should sales leaders take to adapt to this trend?
38% of sales leaders say their customers want to buy through e-commerce stores
The world of sales has evolved significantly over the years, with the advent of new technologies and changing customer preferences. The COVID-19 pandemic has further accelerated this shift, with many customers preferring to shop online instead of visiting brick-and-mortar stores.
According to the Zendesk Sales Trends Report 2021, 38% of sales leaders report that their customers want to buy through e-commerce stores. This indicates a significant shift in customer behavior, as more and more people turn to online shopping for their needs.
Sales leaders need to take note of this trend and ensure that they are providing their customers with a seamless online buying experience. This includes ensuring that their e-commerce stores are user-friendly, easy to navigate, and provide all the necessary information about the products or services being sold.
In addition, sales leaders need to ensure that their e-commerce stores are optimized for mobile devices. With more and more people using their smartphones and tablets to shop online, it’s essential that e-commerce stores are mobile-friendly and provide a smooth buying experience.
Overall, the rise of e-commerce in sales is a trend that cannot be ignored. Sales leaders need to adapt to this changing landscape and ensure that they are providing their customers with the online buying experience they desire. By doing so, they can stay ahead of the competition and continue to grow their businesses in the years to come.
As a sales optimization platform, Saleslion can help businesses address the challenges in lead generation and sales processes. By leveraging data and AI-powered technology, Saleslion can streamline the sales funnel and improve conversion rates. With features like lead scoring, personalized email campaigns, and sales coaching, businesses can optimize their sales efforts and generate better results. Book a demo today to learn more about how Saleslion can help your business succeed.
More 2021 Stats
Only 60% of sales reps meet quota
41% of sales leaders report that their customers desire more digital communication
The Power of Collaborative Language in Sales: Why Using “We” and “Us” is More Effective
82% of B2B decision-makers think sales reps are unprepared
Remote Sales Management: 67% Find It More Challenging Than Expected
More Sales Trends Stats
47% of Sales Professionals Don’t Cite Selling as Their Main Activity
40% say getting response from prospects harder now than 3 years ago.
Salespeople’s Optimism for Economic Recovery from COVID-19
Nearly 13% of all the jobs in the U.S. are full time sales positions
Today, 97% of consumers go online to research products and services.
Sales enablement initiatives increased sales for 76% of companies by 6%-20%
48% of salespeople never even make a single follow up attempt.
Ready to reinvent your sales process and tools?
One quick call and we'll share our approach - no pressure.
Schedule your demo